Frequently Asked Questions (FAQ)
1. What is Suwar?
Suwar is a clothing brand specializing in unique Iraqi designs. We offer a range of apparel, including football jerseys, provincial maps, Arabic calligraphy, and other items that celebrate Iraqi culture and heritage.
2. Where is Suwar based?
Suwar is based in the United Kingdom and we proudly serve customers both locally and internationally through our online store.
3. How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, enter your shipping information, and choose your payment method. You will receive a confirmation email once your order is placed.
4. What payment methods do you accept?
We accept various payment methods including credit/debit cards, please see payment options in the checkout.
5. Will I be charged custom duty fees on my order?
If you’ve been charged customs duties or fees,
6. How long does it take to process my order?
Due to high demand and order volume, processing times can take up to 4 weeks. We appreciate your patience and will do our best to get your order to you as quickly as possible. You will receive an update once your order has been shipped.
7. How can I track my order?
After your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s status on our website or through the carrier’s tracking system.
8. What is your return and exchange policy?
Please note that we cannot accept returns or exchanges unless the item is damaged. If you receive a damaged item, please contact us immediately by filling out our Contact Form and include clear images of the damaged item. Our customer service team will review your request and provide further instructions.
9. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on the destination.
10. How do I care for my Suwar clothing?
To maintain the quality of your Suwar apparel, please follow the care instructions provided on the garment’s label. Generally, we recommend hand wash in cold water, avoiding bleach and tumble drying on low heat or air drying.
11. Can I customize my order?
Currently, we offer limited customization options. If you’re interested in personalised designs, please visit our products.
12. How can I contact customer support?
You can reach our customer support team through our contact form on the website, or by phone at [insert phone number]. We are here to help with any questions or concerns you may have.
13. Do you offer gift cards?
Gift Cards will be introduced soon to our website.
14. How can I stay updated on new arrivals and promotions?
To stay updated on our latest collections, promotions, and news, subscribe to our newsletter on our website or follow us on social media.
15. What sizes are available?
We offer a range of sizes from XS to XL. Please refer to our size guide on the product pages for specific measurements.
16. Are your products ethically made?
Yes, we are committed to ethical practices and ensure that all our products are made with respect for workers’ rights and the environment.
17. Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure prompt delivery. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order is in processing.