FAQ
Frequently asked questions
Everything you may need to know about products, orders, shipping and support.
SUWAR
Need a quick answer?
Browse the most common questions below, from shipping and delivery to sizing, customisation and returns.
What is Suwar?
Suwar is a brand focused on Iraqi-inspired products, including football jerseys, city collection pieces, jewellery and other designs that reflect Iraqi identity in a clean, wearable way.
Where is Suwar based?
Suwar is based in the United Kingdom and ships both locally and internationally.
How can I place an order?
Browse products, add items to your cart and complete checkout. A confirmation email is sent after purchase.
What payment methods do you accept?
We accept major debit and credit cards. Available options are shown at checkout.
Will I be charged customs fees?
Customers are responsible for customs duties and import charges. Unpaid duties may result in returned or abandoned parcels, which are not refundable.
How long does processing take?
Processing can take up to 4 weeks due to demand. You will receive a shipping update once dispatched.
How can I track my order?
Tracking details are sent by email after dispatch. Use them via the courier’s tracking system.
What is your return policy?
Returns or exchanges are only accepted for damaged items. Submit clear images via the contact form for review.
Do you offer international shipping?
Yes, shipping rates and delivery times vary by destination.
How should I care for my clothing?
Follow garment labels. Recommended: cold wash, no bleach, air dry or low heat.
Can I customise my order?
Limited customisation is available on selected products.
How can I contact support?
Use the contact form on the website for all enquiries.
Do you offer gift cards?
Gift cards will be introduced soon.
How can I stay updated?
Subscribe to the newsletter or follow social channels.
What sizes are available?
Sizes range from XS to 2XL. Refer to the size guide on product pages.
Are your products ethically made?
We aim to follow responsible production practices.
Can I cancel or change an order?
Contact us immediately. Changes are not guaranteed once processing begins.